Frequently asked questions

Create an account, then choose a plan from the pricing page. Your plan bills when you subscribe. Then open Aura Writer for the full guided flow, or Aura Agent for a conversational back-and-forth. Most people have a first draft in under fifteen minutes.

No. NeuraWrite has no always-free tier and no free trial. Creating an account is free, but writing, chat, and Aura start when you choose a plan. Starter, Growth, and Pro bill as soon as you subscribe, on the interval you pick, and you can cancel anytime from Billing.

Roughly four to fifteen minutes for a typical run: a short outline pass, your review (as long as you need), then drafting and humanization. Longer work or complex topics run longer.

Guided mode pauses for outline approval so you can reorder, cut, or reshape sections before any body copy runs. Quick mode goes straight to a first draft from your topic. Use Guided when structure matters; use Quick when speed matters.

Aura Writer is for research-heavy work: reports, case studies, reviews, and citation-heavy formats. Business docs covers commercial writing such as RFP responses, SEO articles, and social copy. Both support outline review and .docx export; pick the one that matches your deliverable.

Yes. Citations point to retrievable material gathered at generation time. You should still verify every reference before submit or publish—links break, and requirements differ by field.

Humanization rewrites the draft for cadence, variety, and natural phrasing while preserving meaning. It is not a synonym swap. You can re-run with different intensity where your plan allows.

Use the Help center: search any feature name, or open a section (Aura Writer, Chat, Studio, billing, and more) for step-by-step articles. This FAQ only covers a small set of common questions; the knowledge base is the home for long-form answers.

Starter, Growth, Pro, and Team differ by word allowance, feature access, and team tools. See neurawrite.ai/pricing for current numbers, caps, and annual pricing.

Use Dashboard → billing or the pricing page. Upgrades prorate; downgrades usually take effect on the next renewal. You keep your current entitlements until that date unless stated otherwise in checkout.

Yes—in billing settings, without a call. You keep access through the end of the paid period. After cancellation, you still have a window to export; details are in your terms and the Help center.

Major cards through Stripe. We do not store full card data on our servers.

If you are eligible under our terms (for example, within the stated window of a new charge and without usage you agreed disqualifies a refund), contact support with your account email. See Terms of Sales for the full policy.

Generation, Chat, the standalone humanizer, and plagiarism checks all draw from your monthly pool. Re-humanization counts too.

No. The balance resets on each billing renewal.

Credit-gated features pause until the next cycle or until you move to a higher plan.

We do not use your work to train NeuraWrite or provider models for public improvement under our standard API terms. You own your content subject to the agreement.

Chat in the app is designed as session-scoped. Treat anything sensitive as your responsibility, and see the privacy policy for retention categories that do apply to account and usage data.

Team plans pool seats and a shared word allowance under a single subscription. The owner administers invites and usage; see pricing for seat economics.

From Dashboard → Team, send an invite or share an invite link. The flow depends on your plan and whether SSO is enabled.

Check your connection, confirm you have credits, and look in document history. If it persists, open a support ticket with the document URL or id.

Use the same method you used to register, try password reset, and allow cookies for this site. Still blocked—contact support from the email you need on the account.